Glass America

windshield install 7/6/09

Posted by LWhitehurst on 7/24/2009

Had a windshield installed in my car per the insurance company. Guy came by while I was at work and installed the windshield. When I came out to go home that day I saw the windshield was crooked, the trim wouldn't fit back on the car because all the clips were broken, and the guy had smeared urathane all over the paint on the hood of my car and the apillar paint. To top it off there was dirt all on the inside of my car and hand prints everwhere. I called the insurance company who referred me to one of the head corporate guys. He told me they would re-install the windshield with the new clips (I had bought) and that they would refund my deductable. When I got the car back the 2nd time it wasn't in any better shape and they even had a piece of painters tape to hold the back part of the trim down. Needless to say I was pissed by this time. Over all a HORRIBLE experience. I would never reccomend them to anyone!!!!!!!!!!

Response from Glass America

Posted on 8/21/2009

Upon reading your review, we proactively searched our database for your service record in an effort to contact you immediately. Unfortunately, we were unable to locate any record of service for you. If in-fact we did replace your windshield, Glass America warrants all installations to be free of defects in materials and workmanship. Please contact us at info@glassusa.com or call 1-877-390-1391 to further discuss your comments. As a leader in the auto glass replacement industry, Glass America upholds the highest levels of quality craftsmanship, and consistently maintains a proven track record for excellent customer service.

service date 6.10.09

Posted by Bearfan999 on 6/10/2009

Some jerk broke my rear door glass out yesterday and took items from the back seat. We called around to other local shops and felt that Glass America had not only the best phone customer service, but was more willing to commit to an AM appointment for the next morning. The tech arrived on time and was very nice and professional. He cleaned up inside my car extensively and also the area under where he did the replacement. Their price was also slightly less than the competitors- a bonus! I would absolutely recommend Glass America. The local office that handled my call was in Naperville, IL. 630-305-6060

Awesome work!

Posted by dayday506 on 5/28/2009

I called Glass America on a Tuesday to have my windshield replaced. A representative took down my information and told me that someone would call me later that day to confirm my appointment for Wednesday. Sure enough, they confirmed my appointment and told me someone would call me on Wednesday with the time they would come to my job to replace my car window. This great guy called, he was so friendly and told me he would be at the job around 2 to 3 PM. I told him no problem but I had to leave work to go golfing at 4 PM. Well, because they prefer the car sits for an hour before driving it, he came early. I told him he didn't have to and we could rescheduled and he said "no problem, I'll be there in plenty of time." He was extremely nice. I wrote out my check and went back to work once I showed him where my car was and he was probably here no more than 30 minutes! Excellent service, great customer service and it's nice to have a friendly person come out to do the work! I would recommend Glass America to anyone!!!!

Work done as promised.

Posted by capecodders181 on 2/10/2009

Showed up as promised and prices were great!

Very Satisfied

Posted by DalekdX on 6/17/2008

The price I was quoted was only about half of what another large company charged. Both the people I spoke with on the phone and the repairman were courteous and professional. I was amazed how quickly my new window was installed. I would definitely recommend this company.